Shipping & Delivery Policy

At Kidzley, every product is thoughtfully personalised and handcrafted especially for your little one. Since most of our products are made-to-order and customised with names, initials, or unique details, we take a little extra time to carefully create each order before it is shipped.

Our goal is to ensure that every Kidzley product reaches you safely and brings a smile to your child's face.

Order Processing Time

  • Orders are typically processed within 2-3 working days.
  • Personalisation and production begin only after an order has been successfully placed and confirmed.
  • During festive seasons, sale periods, or high-demand periods, processing times may be slightly longer.

Order Cancellation

As most Kidzley products are personalised and made specifically for each customer, orders can only be cancelled before production has begun.

Once personalisation or production has started, the order cannot be cancelled, modified, or refunded.

If you need assistance regarding an order, please contact our support team as soon as possible, and we will do our best to help.

Delivery Timeline

  • Once dispatched, orders are generally delivered within 3–7 working days across India.
  • Delivery timelines may vary depending on your location, courier partner availability, and local conditions.
  • Working days exclude Sundays and public holidays.

Shipping Updates & Tracking

  • Tracking details will be shared via Email, SMS, or WhatsApp once your order is shipped.
  • Customers can use the tracking information provided to monitor the shipment's progress.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • Kidzley may occasionally offer free shipping promotions on selected products or order values.

Delivery Address Accuracy

To ensure smooth and timely delivery, please verify that:

  • Your shipping address is complete and accurate.
  • Your mobile number and email address are correct.
  • Any apartment number, floor details, landmark, or gate information is included where applicable.

Please ensure your shipping address and contact details are correct at the time of placing the order.

Kidzley cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided during checkout.

Delays Beyond Our Control

While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Courier service disruptions
  • Adverse weather conditions
  • Public holidays
  • Remote or difficult-to-service locations
  • Natural events or unforeseen circumstances

We appreciate your patience and understanding in such situations.

Damaged Packages

If your package appears visibly damaged upon delivery:

  • Please take clear photographs and video of the package before opening it and unpacking of the parcel as well.
  • Contact our support team within 48 hours of receiving the order.
  • Our team will review the issue and assist with an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, we're always happy to help.

Email: in.kidzley@gmail.com
WhatsApp: +91 80760 12567

Last Updated: June 2026