Cancellation Policy
At Kidzley, most of our products are personalised and handcrafted specifically for each order. As production begins shortly after an order is placed, cancellation requests are subject to the status of the order.
Cancellation Before Production
Orders may be cancelled only if production or personalisation has not yet begun.
If you wish to cancel an order, please contact our support team as soon as possible after placing your order.
Cancellation After Production Begins
Once personalisation or production has started, the order cannot be cancelled, modified, or refunded.
This includes requests to:
- Change the name or personalisation details
- Change the product colour or design
- Cancel the order due to change of mind
Incorrect Personalisation Details
Customers are responsible for reviewing all names, spellings, initials, and customisation details before placing an order.
Kidzley cannot be held responsible for errors resulting from incorrect information submitted during checkout.
Refund for Cancelled Orders
Where a cancellation request is approved before production begins, any eligible refund will be processed to the original payment method.
Refund processing timelines may vary depending on the payment provider or banking institution.
Contact Us
If you need assistance regarding an order cancellation, please contact us as soon as possible:
Email: in.kidzley@gmail.com
WhatsApp: +91 80760 12567
Instagram: @kidzley.in
Last Updated: June 2026