Privacy Policy

At Kidzley, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when visiting our website, creating an account, placing an order, or interacting with our services.

Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Account information (if you create an account)
  • Personalisation details submitted for your order
  • Order history and purchase information
  • Device, browser, IP address, and website usage information

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Personalise products according to your instructions
  • Provide customer support
  • Send order updates and tracking information
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or misuse
  • Send promotional offers, product launches, discounts, and marketing communications through Email, WhatsApp, Instagram, or other channels where permitted

Personalised Orders

For personalised products, information such as names, initials, text, or customisation details submitted by customers is used solely for order fulfilment, customer support, and related business operations.

Customers are responsible for ensuring that all personalisation details submitted are accurate at the time of placing an order.

Reviews, Photos & User Content

Customers may voluntarily submit reviews, photographs, videos, testimonials, or other content related to their purchase.

By submitting such content, you grant Kidzley permission to use, reproduce, publish, and display it on our website, social media platforms, advertisements, and promotional materials, unless you specifically request otherwise.

Payment Security

All payments are processed through secure third-party payment gateways.

Kidzley does not store your debit card details, credit card details, UPI PIN, net banking passwords, or other sensitive payment credentials.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third-party service providers necessary to operate our business, including:

  • Payment processors
  • Courier and shipping partners
  • Technology and website service providers
  • Marketing and analytics service providers
  • Government or legal authorities where required by law

Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse website performance.

We may use tools such as:

  • Google Analytics
  • Meta (Facebook & Instagram) Pixel
  • Google Ads and related advertising services

These tools help us understand customer preferences, measure marketing performance, and improve our services.

You may choose to disable cookies through your browser settings.

Data Security

We implement reasonable security measures to protect your information from unauthorised access, misuse, disclosure, alteration, or loss.

While we take appropriate precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Rights

You may contact us at any time to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal and business record-keeping requirements
  • Opt out of marketing communications

Third-Party Links

Our website may contain links to third-party websites or platforms. Kidzley is not responsible for the privacy practices, content, or policies of those third-party websites.

Service Area

Kidzley currently serves customers within India. If we expand internationally in the future, this Privacy Policy may be updated accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: in.kidzley@gmail.com
WhatsApp: +91 80760 12567
Location: Ghaziabad, Uttar Pradesh, India

Last Updated: June 2026