Return & Refund Policy
At Kidzley, every product is thoughtfully personalised and handcrafted especially for your little one. Since most of our products are custom-made, we are unable to accept returns or exchanges for change of mind once an order has been placed.
Unboxing Video Requirement
📦 Kindly record an unboxing video when you receive your order.
Please start recording before opening the package, show all sides of the parcel, and continue recording without interruption while opening and checking all items.
The unboxing video is mandatory for claims related to:
- Damaged products
- Defective products
- Incorrect products received
- Missing items
⚠️ Claims without a complete unboxing video cannot be considered.
Eligible for Replacement or Refund
We will gladly assist if:
- You receive a damaged product.
- You receive an incorrect product.
- The personalisation does not match the details submitted in your order.
- The product has a manufacturing defect.
Not Eligible for Return or Refund
We are unable to offer returns, refunds, or exchanges for:
- Change of mind after placing an order.
- Incorrect names, spellings, initials, or personalisation details provided by the customer.
- Minor colour variations caused by screen or display settings.
- Personalised products made exactly according to the order submitted.
Reporting an Issue
⚠️ Issues must be reported within 24 hours of delivery.
Please share:
- Your order number
- Clear photographs of the issue
- Complete unboxing video (where applicable)
Our team will review the request and provide an appropriate resolution as quickly as possible.
Contact Us
If you have any questions regarding your order, we're always happy to help.
Email: in.kidzley@gmail.com
WhatsApp: +91 80760 12567
Thank you for choosing Kidzley ❤️
Last Updated: June 2026