🛍️ Orders & Payments
1. Do you offer Cash on Delivery (COD)?
No. Since most Kidzley products are personalised and made-to-order, we currently accept prepaid orders only.
2. What payment methods do you accept?
We accept secure payments through UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other payment methods available at checkout.
3. Is my payment secure?
Yes. All transactions are processed through trusted and secure payment gateways to ensure your payment information remains protected.
4. Can I modify my order after placing it?
If production has not started, we may be able to assist with modifications. Please contact our support team as soon as possible after placing your order.
5. Can I cancel my order?
Orders can only be cancelled before production begins. Once personalisation or production has started, cancellation may not be possible.
✨ Personalisation
6. Can I personalise the name on the product?
Yes. Eligible products can be customised with your chosen name, initials, or other personalisation details mentioned on the product page.
7. How do I provide personalisation details?
You can enter the required personalisation details directly on the product page before adding the item to your cart.
8. What happens if I enter the wrong spelling?
Products are personalised exactly as entered by the customer. Please carefully review all spelling and details before placing your order.
9. Can I request a custom design?
Yes. We welcome custom requests whenever possible. Please reach out to us via WhatsApp or our Contact Us page to discuss your requirements.
10. Will I receive a design preview before production?
Most products are produced directly based on the details submitted. For certain bulk or custom orders, previews may be shared where applicable.
🚚 Shipping & Delivery
11. How long does delivery take?
Orders are typically processed within 2–4 working days and delivered within 3–7 working days after dispatch, depending on your location and courier availability.
12. Do you ship across India?
Yes. Kidzley currently ships across India.
13. How can I track my order?
Tracking details will be shared via Email, SMS, or WhatsApp once your order has been dispatched.
14. What if my order is delayed?
Occasional delays may occur due to courier operations, weather conditions, public holidays, festivals, or other unforeseen circumstances beyond our control.
15. Can I change my delivery address after placing an order?
Please contact us immediately. Address changes may only be possible if the order has not yet been dispatched.
🔄 Returns, Replacements & Support
16. Can I return a personalised product?
Since our products are custom-made, personalised products cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or incomplete.
17. What should I do if I receive a damaged or defective item?
Please contact us within 48 hours of delivery and share the required unboxing video along with clear photographs of the issue.
18. Why is an unboxing video required?
The unboxing video helps verify damaged, defective, incorrect, or missing items and allows us to provide a smooth resolution process.
19. What happens if I do not have an unboxing video?
Claims for damaged, defective, incorrect, or missing items cannot be considered without a complete unboxing video.
20. Do you offer bulk orders and return gift solutions?
Yes. We offer personalised bulk gifting, return gifts, school gifting, corporate gifting, and live personalisation stations for events and celebrations.
💛 Still Need Help?
Can't find the answer you're looking for?
Our team is always happy to assist.